How much time do I have to return a product?

Items sold on can be returned within a period of 3 days from delivery date, provided they are eligible for return.

Example: If I received my product on the 5th, I have until the 12th to contact Customer Service.

Customer Service agents are available at (+92) 0313-7252626, from 10:00 am – 8:00 pm, Friday off.

Note: You have 3 days from the day you received your purchase to call to initiate your return. Past this date, unfortunately, we do not accept returns. If the nature of your complaint refers to damages, we advise you to check if your product has a warranty, and contact the manufacturer if it does. 

What are the conditions to return a product?

Before returning an item, please read through our Return Policy on this page, to make sure your item is eligible for return.

You have 3 calendar days after item delivery to notify us that you want to return your product.

If your item meets all the requirements, your return can be initiated by calling Customer Service at the number (+92) 313 7252626.

How to request a return?

Contact Customer Service at (+92) 313 7252626 or to confirm that your product is eligible for return. We will explain to you the return procedure, and either arrange for our courier partners to pick-up the product, or confirm the nearest service provider location where you can drop-off the product.

Please be prepared to give the following pieces of information:

1. Your order number.

2. The reason for the return.

3. The method of refund that you would like and the necessary information associated (bank account number, etc.)

4. Where and when the product should be picked-up

How do I send my product to

Our customer service will arrange for our courier partners to pick-up the product

In case our customer service cannot organize the retrieval, we will kindly re-direct you to another service provider, and will give you the necessary details to send the item back to us.

Once my product is received by, what are the checks being done?

Once your product is received, your product will be checked by our Quality Check team.

We will make sure that your product meets all the requirements for a return as stated in our policies.

How long does the validation or invalidation of the refund take?

This quality evaluation process may take about 2 business days. Once completed, we will send you an e-mail or call you to give you the result of the evaluation.

Can I request a replacement rather than a refund?

If you prefer to replace your product, just let Customer Service know and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product. If you choose a refund voucher, you can also use it to buy a similar product on yourself.

If your return is invalid, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.